DUTCH SPEAKER - CUSTOMER CARE ADVISOR
Descrição da oferta de emprego
-Provide support to small and medium-sized businesses to help them grow across multiple channels – chat, email and phone;
-Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
-Provide pre and post-sales support for all self-service products;
-Provide product and tool support to enhance clients’ experience;
-Identify trends and solve problems facing multiple SMB clients;
-Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
-Native Dutch Speaker;
-Good knowledge of English (B2 level);
-Familiarity with online advertising products and social media;
-Excellent communication skills: verbal, written, listening skills;
-Availability Monday to Sunday, including rotating weekends;
-Excellent work opportunity in a leading multinational company;
-Stable work and career progression;
-Intensive training and integration phase;
-Health Insurance since day one in the company;
-Fixed-term, renewable employment contract;
As a customer support advisor, you will be responsible for: the customer support advisor is a multi-media channel agent responsible for handling all the clients’ requests coming by telephone, email, and chat in line with service standards & procedures delivering excellence and quality of service to our......
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