COSTUMER SUCCESS MANAGER (M/F) EM OEIRAS

Randstad is looking for a Costumer Success Manager for a renowned company - 3+ years work experience in an equivalent capacity; - Excellent written (via email and phone) communications skills; - A true passion for customers and customer success; - Experience with SaaS-based applications and services; - Experience working with Salesforce.com \/ GainSight a plus; - Self-Starter \/ High Energy \/ Positive Attitude \/ Customer Focused \/ Detailed Oriented; - Bachelor's Degree or equivalent experience; - Strong customer service, management, listening, and presentation skills; - Ability to juggle multiple and very different tasks; - Fluency in any of the following languages would be a plus French\/German\/ Dutch; - Ensure that the quality and frequency of touchpoints are consistent with the Project customer journey; - Track accounts to identify churn risk and take action to eliminate that risk; - Build value-based relationships with customers; - Work closely with Product and Engineering to identify and track feature requests\/bugs; - Function as the voice of the customer and provide internal feedback on how Project can better serve our customers; - Maintain a deep understanding of the product and speak with customers about the most relevant features\/functionality for their specific business needs—you geek out about new features on a regular basis; - Generate enthusiasm and participation in feature beta programs and customer events; - Help identify and work with account teams on cross-sell and up-sell opportunities; - Track onboarding progress and follow up as necessary for assigned accounts; - Ability to travel up to 25%; - Start in january - Office Hours - 9 am to 6pm (monday to friday);