EMPREGO SERVICE DESK ANALYST

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

• adhere to it service management (itsm) frameworks and guidelines... • provide excellent customer service through phone, email, and the portal...

Respond to requests for technical assistance by following prescribed procedures on calls, chats and service portal tickets... knowledge of customer service principles...

Your mission we are looking for motivated service desk analyst to integrate a project for one of our clients... * provide initial support and attempt to resolve...

Your missionwe are looking for motivated service desk analyst to integrate a project for one of our clients... investigate, diagnose, and resolve incidents within...

Your missionwe are looking for motivated service desk analyst to integrate a project for one of our clients... provide initial support and attempt to resolve incidents...

Position description: educational requirements • at least a vocational diploma, short course certificate undergraduate, or bachelor's/ college degree in any field...

Perfil: habilitações académicas ao nível do 12º ano; experiência profissional superior a 2 anos em service desk; experiência profissional comprovada em windows (cliente...

• familiarity with service desk ticketing systems and remote support tools... position description: position description cgi philippines is looking for an it service...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

The country service desk lead reports to the country it manager and dotted line to the head of global service desk... we are looking for a country service desk lead...

Prerequisites: at least two years' experience as a frontline service desk specialist... • initiate service orders to technicians on site... • create and update knowledgebase...

• in-depth knowledge of help desk functions, process and procedures and quality of service measurement... • knowledge of problem tracking and other help desk tools...