SPANISH REAL TIME ANALYST
Descrição da oferta de emprego
We are looking for a talented and accomplished Spanish Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.
As a Real-Time Analyst in this project, your daily responsibilities will include.
Monitoring site to ensure optimal staffing levels Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data Keys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Create strategic recommendations to improve productivity while balancing service levels and costs Assist in resolving serious customer complaints and escalated issues Facilitates, leads, and participates in daily, weekly and monthly business meetings Simulates different scenarios and develops contingency plans for unexpected events Working with multiple clients using a variety of tools to monitor & report performance Create and use standard templates to ensure consistent & accurate reporting Communicate actively with various groups to share call outs and deviations To succeed in the role, you will need to have.
Native or proficient level of Spanish (C2) Proficiency in English is mandatory Microsoft Excel knowledge (to be tested during the recruitment process - mandatory) Ability to communicate KPI data and forecasts to employees at all levels Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to details Availability to work fully from site (Lisbon) - mandatory What we value.
Previous experience in WFM Strong interpersonal and client service skills Excellent communication skills with all levels of the organization Strong problem-solving skills Experience of a multi skilling or multilingual resourcing Ability to develop and motivate a team Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Foundever™
- 11/04/2024
- 10/07/2024
Our client is looking for a german or dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if the answer is yes, then you must start your career with a global company......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Requisitos do trabalho ideal if you have: proven experience in security operations... join us in fortifying digital landscapes as a soc analyst!... deep understanding of cyber threats and attack vectors... maintain documentation of security incidents... outros dados de posição #getready to meet with......
Oferta de emprego (a partir de meados de março de 2024):procura-se cozinheiro/a para hotel 3* em monte real... o restaurante do hotel funciona essencialmente à hora de jantar e maioritariamente em serviço buffet... requisitos do trabalho requisitos:- experiência em funções similares (preferencial);-......
Horário:part time para o turno da noite (horários a combinar) outros dados de posição perfil:apresentação formal cuidada;organizado/a com disponibilidade e flexibilidade;iniciativa e dinamismo;elevado sentido de responsabilidade;gosto pela condução e orientação para o serviço ao cliente; gosto em trabalhar......
We are looking for a sap bo – reporting and data analyst with the following requirements: requisitos do trabalho • extraction and analysis of data from various sources;• participation in the data delivery process with the entire delivery environment;• import (incl... equação it is a company focused on......
Se gostas de relacionar-te com clientes e ambicionas trabalhar numa empresa que dá valor ao desenvolvimento profissional, formação e planos de carreira personalizados, candidata-te e junta-te ao estilo de vida #stepers! função: funcional - analista (analyst) o que procuramos: experiência e gosto pela......
Se gostas de relacionar-te com clientes e ambicionas trabalhar numa empresa que dá valor ao desenvolvimento profissional, formação e planos de carreira personalizados, candidata-te e junta-te ao estilo de vida #stepers! função: funcional - analista salesforce (salesforce analyst) o que procuramos:......
Fluent in english (at least b2 level) able to cover shift rotation excellent communicator with highly developed interpersonal skills quick learner and adaptable to learn new processes, concepts, and skills excellent organizational and time management skills analytical mindset with strong attention to......
