SERVICE MANAGER
Descrição da oferta de emprego
Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services.
As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time.
Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid.
The company currently has more than 950 professionals in the different areas in which it operates.
Neotalent, the responsive people.
Find out more about us at www.
eotalent.
t.
Role Overview.
We are looking for a Service Manager to join a multinational in the energy sector, with a strong presence in the Iberian market.
It has a solid culture focused on innovation and digital transformation - offices in Lisbon (hybrid).
What you will do.
Service Level Management and Quality of Service reporting and governance Continuous Improvement Plans (CIP); Lead Major Incident Management process; Escalation point for entities; Collaboration with main stakeholders on Product Roadmap, SLM and other key activities and events impacting Service levels; Collaboration within the Product for the delivery Processes improvement and standardization (Incident, Service Request, Changes and Problems); Support Product Manager in the Product Roadamp definition and follow-up; What you are like.
At least 2 years of work experience as a Service Manager; Experience with ITIL; Animate and autonomously lead meetings.
Prepare management presentations and exec summaries; Strong team collaboration spirit; Strong communication expertise; Rigorous and autonomous; Why join us Work on challenging projects for big clients Learn more about emerging technologies Possibility of working remotely Design your career plan Access to continuous training and certifications Evolve through our internal mobility program … and much more! To apply.
Please send your CV to with MVT_SM in the email subject.
Detalhes da oferta
- Neotalent Conclusion
- Indeterminado
- 13/05/2024
- 11/08/2024
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Start: 31st may or later banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Start: 17 june banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Requisitos do trabalho profile:german c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Support via email after a while you can start receiving some calls... start: 12 june or later shift: monday to saturday -08:00 to 18:00 rotational tasks: answer the client questions, via email... work on continuous improvement for client satisfaction... benefits: excellent remuneration package based......
· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
