SERVICE DESK - OPERATIONAL INFORMATION TECHNOLOGY WITH JAPANESE LANGUAGE
Descrição da oferta de emprego
Level -1 |0-1 YRS expert in Japanese language Monitor performance and coach members to continuously improve their technical skills and quality of service Coordinate with WFM to schedule training sessions, back-office activities and vacations Manage Timesheets assignments each week (PSA) Implement initiatives to improve member satisfaction and career progression Manage client escalations and client dissatisfaction Plan and implement procedures and systems to maximize operating efficiency Prepare and provide status, RCA and compliance reports Conduct regular Technical Coaching to L1 and L2, audit calls and tickets and document progress work experience required.
Technical and customer service experience ITIL and/or SDI / HDI certification in incident management preferred Independently mange a team of Service Desk analysts to achieve OLAs Work in North American business hours and supervise a 24x7 operation, available for on-call support Collaborate with local and global teams, internal and external customers and service providers Excellent communication skills, both written and oral, in English; French an asset 0-1 years of experience in a technical contact centre environment 0-1 years of Service level Management 0-1 years of Coaching & Performance Management 0-1 years of Problem Solving 0-1 years of ITIL Incident Management 0-1years customer service experience / Technical Call Center 0-1 Reporting and Analysis, Collaboration and Teamwork, Conflict Management Good overall technical knowledge in Windows troubleshooting, Outlook, MS office latest versions, Mobile Device Mgmt.
Working knowledge of various ticketing systems.
ITSM, Remedy HD, Remedy AR, and Heat Experience in project management an asset Skills.
Japanese Backup & Recovery Information Management Windows What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 28/03/2024
- 26/06/2024
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services... we use our experience and the power of ict to shape the future of society with......
Possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services... we use our experience and the power of ict to shape the future of society with......
Possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services... we use our experience and the power of ict to shape the future of society with......
Possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services... we use our experience and the power of ict to shape the future of society with......
Possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services... we use our experience and the power of ict to shape the future of society with......
Possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services... we use our experience and the power of ict to shape the future of society with......
Possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services... we use our experience and the power of ict to shape the future of society with......
Experience in customer service is a plus... job description bike rental process: welcoming guests, suggesting routes, assigning, and receiving bikes guiding city bike tours helping with pre and post tour/rental process basic care of bikes and accessories back-office offeredcompetitive pay, full time......
We might share your cv details directly with our client for the purpose of recruitment... supporting customers after they have independently purchased services on facebook, as well as on instagram and whatsapp; handling payment and billing issues (billing issues); independently and proactively finding......
