SERVICE DESK AGENT
Descrição da oferta de emprego
THE ROLE Reporting to the Engineering area, with a dotted line to the Global Tech Service Management area, you will be the first point of contact for the users who call our Service Desk.
While providing the highest level of customer service, you will answer incoming calls, tracking all information in a call tracking system, using a knowledge base tool along with your expertise to resolve tier 0 requests in a timely fashion.
You will escalate unresolved problems/issues/requests to the proper tier 1 and 2 support team.
Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems support.
WHAT YOU'LL DO * Primary responsibility is user support.
Being present and available to clients requiring technical assistance * Respond to questions from all callers * Become familiar with each client and their respective applications * Learn fundamental operations of commonly used software, hardware, and other equipment * Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
* Become familiar with service desk policies and services * Become familiar with the Systems, Network, Database, Desktop Engineers,programmers, developers, and each team in the Technology department * Other duties as assigned by the Service Manager.
WHO YOU ARE * 1-2 years' customer support experience ideally in a web based application oriented environment * Very Strong written and verbal communication skills * Proficient in English * A passion for delivering exceptional customer service each and every day * Must be a highly motivated self-starter comfortable working in a fast paced environment * Eager to learn and develop troubleshooting and customer service skills * Strong computer skills, including use of the Internet and email * Must have excellent time and task management skills * Familiarity with the fundamental principles of ITIL/SLA * IT Knowledge * Programming knowledge, such as.
ET, SQL * Experienced in working in large scale Organisations on a multi-national level with a multicultural team is a plus * Proficient with Confluence and JIRA tools is a plus.
Reporting to the Engineering area, with a dotted line to the Global Tech Service Management area, you will be the first point of contact for the users who call our Service Desk
Detalhes da oferta
- Indeterminado
- 15/05/2024
- 13/08/2024
Join a multicultural team and advance your career as a customer support agent... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
We have an amazing opportunity for a french speaker to live in sunny lisbon, and work as a customer support agent for a major insurance provider... 23 per day in food card - an extra €159 per month relocation package : flight ticket reimbursement after 6 months and apartment room with rent of 280€ for......
Do you speak dutch fluently and have excellent communication skills?available positions in customer / tech support and sales await you in portugal!our client connects customers with the world’s top brands for more than 30 years... **the work-from-home option is offered to candidates living in portugal......
Support via email after a while you can start receiving some calls... benefits: excellent remuneration package based on experience, skills and performance life insurance meal allowance + transport allowance private health insurance work on-site in oriente - lisbon reimbursement of airfare on the 6th......
Tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......
Customer service and previous experience is a plus... front desk & tour guide - lisbonhub > bikeiberia® we are looking for friendly, hands on, dynamic team members, who are open-minded, know and love lisbon and be able to share this to people from all over the world... enjoying riding a bike (leisure......
Start: 31st may or later banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Start: 17 june banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
