SERVICE DELIVERY MANAGER

Position Description.
CGI is more than just an IT company.
Join a team that supports the local community with the ability to draw on global best-in-class talent! Benefits include a share purchase program, profit sharing, wellness credits, training, and skill and personal development programs.
Our CGI-BC team has an opening for a Service Delivery Manager who will lead the delivery of exceptional IT services to our clients.
The candidate must have demonstrable experience in managing and delivering IT services in an agile environment.
The ideal candidate is a customer-focused, process-oriented information technology professional with good interpersonal and communication skills.
Your future duties and responsibilities.
• Work with various Development and Business teams, providing input and delivering solutions that support various Business initiatives • Proactively identify opportunities, conduct analyses/needs assessments and cost/benefit assessments with the goal of improving IT service delivery.
• Develop financial forecasts and supervise financial performance to ensure profitability • Assess current and future workload demands to ensure proper staffing levels.
• Manage the day-to-day Client relationship • Establish relationships with key Clients and Associates • Deliver all Services within established schedules, budgets and standards, ensuring SLAs are met each month, complete with timely status reporting, risk mitigation, issue resolution and escalation as required • Delivery of services to contractual requirements (scope, service levels, etc.) and client satisfaction Required qualifications to be successful in this role.
• Five plus (5+) years of Service Delivery Management experience in Application Development and Quality Assurance.
• Demonstrated ability with the Software Development Process with direct interaction with clients • Solid understanding of Agile principles, project management and development • Rapport-building, negotiation, consensus-building, and clear expectation setting and communications for clients, as well as teams and members • Experience managing trusted client relationships • Scope, expectation setting, delivery, and reporting for clients, teams, and members• • Certifications.
ITIL 4, ITSQB CTAL with Agile, Automation and/or Quality Management, Certified SAFe practitioner CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licensure and certifications.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range in British Columbia is $ #INDCGIC Skills.
Application Development Client Management English Financial Analysis Leadership Project Management SAFe Practioner What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.