SENIOR TECHNICAL SPECIALIST
Descrição da oferta de emprego
This leads to a reactive approach when encountering issues with the infrastructure leading to prolonged downtime and disruptions.
The purpose of this team is going from Reactive to Proactive.
Actively monitor the various monitoring and surveillance tools in place.
Currently Dynatrace, SolarWinds and to some extent Spotlight for MS-SQL databases.
Manage incoming events, in ServiceNow, from the surveillance tools and decide if the alarms constitute one or more incidents, or if they can be suppressed.
Forward raised incidents to dedicated resolution teams in Denmark.
In the beginning it will be the Incident Management team Over time, it will be a combination of the Incident Management team and 2.
Level Resolution teams.
Support incident resolution in cooperation with Danish teams Produce and report statistics on weekly and/or monthly basis Support enhancement activities, e.
.
implementation of new alarms, improvement of existing alarms Provide basic technical support to Asia based colleagues and partners – reset passwords, restart virtual machines and similar Qualifications Technical Requirements (Must Have).
Tech Lead/Senior.
ITIL Capabilities.
Proven experience Understanding of ITIL practices.
ITSM Knowledge - Proven experience with IT Service Management (ITSM) Strong Understanding of the technical aspects of the IT infrastructure, including hardware, software, networks, and data centers.
Proven experience in incident management and Ability to understand the incident process.
Familiarity with various IT monitoring tools and platforms that can aid in the detection and resolution of IT events Technical Requirements (Good to Have).
Experience in Project Management Experience in Risk Management Able to adapt to new situations and challenges.
Familiarity in Agile environment Soft Skills Requirements.
Analytical Structured Ability to remain calm under pressure.
Can work independently.
Solid English language skills Proactive Intuitive
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 03/05/2024
- 01/08/2024
Requisitos do trabalho required technical skills:the resource must have the following skills and experience:• bachelor's degree in finance, accounting, business, or related field;• minimum 2 years of hands-on experience with fis trax system configuration;• hands-on experience with fis trax payment type......
Nice-to-have: 6 months’ experience in a technical support role... about your role provide exceptional technical support by handling inbound queries about the product, hardware or software issues, provide troubleshooting methods to customers and manage repair request, aligning with the repair network......
• cloud architecture and it technical infrastructure know-how... • technical and application expertise for different cloud solutions (min... we are looking for a sap basis senior with the following requirements: requisitos do trabalho • 4-6 years of sap basis working experience;• english - c1;• engineering......
Skilled in developing procedural and technical information for technical end-users, including researching, writing, editing, and reviewing content... proven ability in maintaining technical documentation related to software engineering, testing, and system operations... these documents will detail the......
Requisitos do trabalho global requirements: possess excellent writing and verbal communication skills to simplify technical language for non-technical users... our client in the outsourcing and offshoring consulting business, with worldwide offices, is looking for their portuguese team a: technical......
Conhecimento das melhores práticas e standards de implementação de soluções em salesforce... a step ahead consulting é uma empresa de consultoria na área das tecnologias de informação, com mais de 20 anos de experiência em serviços de consultoria especializada, desenvolvimento à medida e gestão de projetos......
About the jobtype of position: full-time position (in north germany) key languages: good command of english (conversational) portuguese speakers are welcome german proficiency is advantageous sector: healthcare/nursing about our client: our client operates welcoming senior living facilities in the peaceful......
We are looking for a sap mm senior with the following requirements: requisitos do trabalho requeriments:• s/4hana implementations... descrição:equação it is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers......
Voxelmaps is recruiting senior fullstack developers to join a growing r&d; team focused on lidar, 3d, and advanced geospatial data processing... selected candidates will be involved in architecting and developing our next-generation online platform... voxelmap’s mission is to build a true 4d volumetric......
The selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer requirements; - probe for understanding, use decision-support tools and resources to appropriately provide resolution to the......
