FRENCH SERVICE & DELIVERY SUPPORT ADVISOR
Descrição da oferta de emprego
Our Client The leading destination for short-form mobile video, with the mission is to inspire creativity and bring joy.
Our client creates to inspire - for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
The company has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Service & Delivery E-commerce Support Advisor You will be part of a global team thatâs responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators.
Responsibilities.
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
Identify the root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.
Summarize the Q&A and log in to the knowledge management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in clientsâ e-commerce.
Support ad-hoc projects and initiatives per business needs.
Benefits.
Attractive Relocation package Competitive salary with bonuses based on performance.
Opportunity to work with a renowned company in Lisbon.
Permanent contract upon successful completion of the trial period.
Medical and dental insurance Language.
French (C1) + English (B1) Location.
Lisbon, Portugal
Detalhes da oferta
- Recruit4Work SL
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 09/05/2024
- 07/08/2024
Resolve product or service problems by clarifying the customer's complaints... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
We have an amazing opportunity for a french speaker to live in sunny lisbon, and work as a customer support agent for a major insurance provider... 23 per day in food card - an extra €159 per month relocation package : flight ticket reimbursement after 6 months and apartment room with rent of 280€ for......
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... policy changes requests, updating payment details make claims and cancel requests our expectations: eu citizenship or a residence permit in portugal......
Your profile:-native level of arabic (written and spoken);-fluency in english (b2); high school diploma (or equivalent);-player and support oriented attitude, with a knack for helping others;-team player with strong problem solving and conflict management skills;-passion for video games and mobile applications......
Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies for an important company in the automobile sector, located in the area of maia, we are hiring an internship sales and administration......
Provide account and application support to customers namely with regards to software functionality... our expectations: eu citizenship or a residence permit in portugal you speak french in proficiency (c2) you speak english (b2) you would like to work from home in south portugal you like interacting......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... your job is our work... our consultants help candidated find the best job offers and guiding them through the entire recruitment process... candidates should obtain more information......
