DATA ANALYST FOR QUALITY CUSTOMER SERVICE & CROSS PROGRAMMES

Descripción del puesto.
Job Description.
Responsibilities - your mission You will join a recently created team in charge of transverse activities in Quality for Customer Services & Cross-Programmes leading quality process management, quality standards integration, change & quality mindset, customer centricity, strategy, performance and communication.
The Job Holder will contribute to increase quality footprint in the business by interconnecting & building synergies among the team transverse scope.
The Job Holder will lead the Quality Performance in Customer Services and Cross - Programme, and the internal performance of Quality Customer Services & Cross Programme organization.
Complementary, current dashboards are using a manual process for which the Job Holder will digitize/automate them.
The Job Holder will be responsible to.
- Measure Business and Quality for Customers Services & Cross Programmes performance via collection, consolidation and synthesis of performance indicators.
Scope includes * All (COMPANY NAME) Programmes performance for the Quality part * Customer Services performance for the Quality part * Internal performance of Quality Customer Services & Cross Programme organization - Manage performance through facilitating stakeholders exchange on performance data, root cause analysis, recommendations in order to enable decision making - Identify / define improvement projects to reach targeted performance - Prepare and lead Performance Reviews and key meetings including presentation pack preparation, lead the meetings, actions drumbeat - Automate / digitalize performance dashboards - Lead deployment of (COMPANY NAME) Operating System bricks related to Performance Management in Quality Customer Services & Cross Programme organization.
Additionally the Job Holder will contribute and/or lead other activities as part of the transverse portfolio of the team.
Requirements - our ideal candidate will have * Diploma or Bachelor + Master degree * Business fluent in English (French desirable) * Good knowledge in (COMPANY NAME) Analytics Platforms (e.
.
Skywise including Contour, Slate and Code Repository) * Ability to solve problems and seek root causes through data * Programming skills in Python/Pyspark, R, JAVA or equivalent * Excellent G Suite skills * Experience with data management * Experience with stakeholder management and a customer oriented mindset * Understanding of Performance Management, Project Management (e.
.
Waterfall and Agile methodology) * Structured way of working with resilience and proactiveness * Ability to simplify the business and communicate easily * Flexibility and a team player with innovative thinking * Reliable, pragmatic and assertive * Leadership skills and ability to convince and influence Benefits - what's in it for you * Diverse career opportunities within (COMPANY NAME) European core countries or in other regions around the world.
* A hybrid working model, allowing you to combine onsite and offsite work.
* A motivated and fun crew to grow and build and shape the GBS together.
* An intense and exciting onboarding experience.
Your application.
(COMPANY NAME) offers a wide variety of competitive benefits and development opportunities.
If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
By submitting your CV or application you are consenting to (COMPANY NAME) using and storing information about you for monitoring purposes relating to your application or future employment.
This information will only be used by (COMPANY NAME).
(COMPANY NAME) is committed to achieving workforce diversity and creating an inclusive working environment.
We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
(COMPANY NAME) is, and always has been, committed to equal opportunities for all.
As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.
Any impersonation of (COMPANY NAME) to do so should be reported to emsom@(COMPANY NAME).
om.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:(COMPANY NAME) Portugal SA Employment Type.
ermanent ------- Experience Level.
rofessional Job Family.
igital By submitting your CV or application you are consenting to (COMPANY NAME) using and storing information about you for monitoring purposes relating to your application or future employment.
This information will only be used by (COMPANY NAME).
(COMPANY NAME) is committed to achieving workforce diversity and creating an inclusive working environment.
We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
(COMPANY NAME) is, and always has been, committed to equal opportunities for all.
As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.
Any impersonation of (COMPANY NAME) to do so should be reported to emsom@(COMPANY NAME).
om.
At (COMPANY NAME), we support you to work, connect and collaborate more easily and flexibly.
Wherever possible, we foster flexible working arrangements to stimulate innovative thinking