CUSTOMER SUPPORT AGENT (DUTCH)
Descrição da oferta de emprego
The successful employee would support customers who own a premium membership of a streaming platform.
Position.
Customer Support Agent Location.
Lisbon (Santos), Portugal Employment type.
Full-time DUTIES AND RESPONSIBILITIES.
Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms REQUIREMENTS.
Native/fluent in Dutch, both oral and written.
Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress-resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in a timely manner Ability to work independently, while being a team player at the same time OFFER.
Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM Transportation allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation And many others!
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 15/05/2024
- 13/08/2024
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......
Do you speak dutch fluently and have excellent communication skills?available positions in customer / tech support and sales await you in portugal!our client connects customers with the world’s top brands for more than 30 years... the company proudly represent the leading global businesses -such as microsoft......
Do you speak dutch fluently and have excellent communication skills?available positions in customer / tech support and sales await you in portugal!our client connects customers with the world’s top brands for more than 30 years... the company proudly represent the leading global businesses -such as microsoft......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
Join our team in sunny portugal! work from home our international client in portugal is hiring! we're looking for talented individuals who speak dutch fluently to join our dynamic team... if you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... as the first point of contact, you will be responsible for resolving customer issues and questions via emails and inbound calls......
We are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training by certified instructors! if you are proficient in dutch and your english level......
Join our team in sunny portugal! work from home our international client in portugal is hiring! we're looking for talented individuals who speak dutch fluently to join our dynamic team... if you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity......
Support via email after a while you can start receiving some calls... benefits: excellent remuneration package based on experience, skills and performance life insurance meal allowance + transport allowance private health insurance work on-site in oriente - lisbon reimbursement of airfare on the 6th......
