CUSTOMER SERVICE REPRESENTATIVE FOR SPOTIFY - FRENCH SPEAKER IN PORTO
Descrição da oferta de emprego
Work location.
Porto – one of the best and sunniest places to live in Europe; Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments); One flight per year to your home country (within Europe); Health insurance from day one in the company; Ongoing certification and training opportunities; Refer a Friend Program with attractive incentives; Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.
What you’ll be doing at Teleperformance Portugal As a French-speaker Customer Service Representative for Spotify you will.
Provide first level support to unmanaged advertisers placing ads via Ad Studio,customer contact via voice, e-mail and chat; Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience; Identify sales opportunities that can either be passed onto our sales; Leverage internal systems to log issues and escalate technical queries to our internal support teams; Identify fraudulent activity and take action to mitigate risk; Assist with general billing queries and process refunds for eligible advertisers.
There will be big smiles if you Fluent level of French and a B2-level in English; Good communication skills and ability to provide world class service to new and returning customers; Strong web-based navigation skills; Flexible and quick learner, able to adapt continuously; Experience with Salesforce case management is a plus.
Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.
Detalhes da oferta
- Teleperformance Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- 29/04/2024
- 28/07/2024
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
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