COMMERCIAL AGENT - GERMAN SPEAKER
Descrição da oferta de emprego
By getting this position you will be responsible for guiding the customers throughout the Indie Campers journey, assisting potential customers that are willing to spend their time on holidays in a life-changing experience, and helping them to complete reservations.
You will also manage the customer enquiries about our product and services.
You will do this by contacting leads and potential customers already interested in our vehicles by phone and email, in their native language.
In doing so, you will contribute to the company’s success by having a modern fleet for rental available and ensuring its financial performance.
WHAT WILL YOU WORK ON? Address and provide support to customers across different channels of communication.
phone support, email, live chat, and social media (written and verbal communication); Comply with SLAs and ensure all assigned tickets are resolved well within the deadline (KPIs); Provide the best product and service according to customer profile; Keep records of customer interactions, process customer accounts, and file documents; Assist with up-selling and cross-selling in order to provide the best customer experience, with a focus on completing the reservations along with the customers; Use your analytical skills to manage reservations in our platform ensuring an accurate booking sheet with correct data; Provide insights to management to improve customer experience and improve established processes and procedures; Work along with other teams, ensuring clear communication and accurate workflows.
WHO ARE WE LOOKING FOR? More than 1 year of experience in customer support roles (contact center sales preferred); Available to work in rotative shift (Monday-Sunday from 7am until 10pm); Fluent in English (mandatory) and German (Native level); Familiarity with CRM systems and practices; Comfortable answering incoming phone calls and responding to customers online; Customer service – Strong customer service skills because this is a customer-oriented role; Computer skills – Proficient in using reservation systems tools + managing customer data; Problem-solving skills – Ensure reservation process runs smoothly; Multitasking – Answering incoming phone calls + respond to online inquiries simultaneously.
THE INDIE COMMITMENT! A dynamic position in a young, fast-growing and innovative company Continuous training and coaching to develop your skills Competitive package including private health insurance, Indie Benefits and book free road trips European-wide (subject to availability) International and informal work environment located in the heart of Lisbon.
Are you ready to go Indie?
Detalhes da oferta
- Indie Campers Central Services
- Indeterminado
- 15/05/2024
- 13/08/2024
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......
We are recruiting a content moderator (m/f/d) for the german market, for one of the largest social media platforms... your day to day: • reviewing online videos/content/complaints/legal notices received from the end customer on any incorrect decisions taken related to their copyright work/material •......
✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓team building activities organized by cluster and/or its team members... ✓ambitious to engage with other team members and share experiences......
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......
✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓team building activities organized by cluster and/or its team members... ✓ambitious to engage with other team members and share experiences......
Supporting customers after they have independently purchased services on facebook, as well as on instagram and whatsapp; handling payment and billing issues (billing issues); independently and proactively finding solutions, with the help of the constantly available knowledge base; requisitos do trabalho......
Start: 31st may or later banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer......
Start: 17 june banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... ) 2 days off per week training: 10 days of training + 1 week of nesting (100% on site)worplace: parque das nacoes salary details:project......
Nl] (a) german speaker [ref: ta... de] | french speaker [ref: ta... de must be native or proficient in german (c2) and fluent in english (b2) ref: ta... our client in the outsourcing and offshoring consulting business, with worldwide offices, is looking for their portuguese team a: technical advisors......
Workplace:portooffice park, boavista (on-site) benefitsrelocation packagesalary: german + english: base : 950... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions......
