CALL CENTER SPECIALIST - NOT REMOTE

Position Description.
**In order to be considered for this role, you must be able to work in our CGI office Mondays through Fridays, 8am to 5pm in Columbus, OH.
CGI Federal’s Housing Sector team that partners with public housing authorities (PHAs) and the U.
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Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Call Center Specialist located in Columbus, Ohio.
The Call Center Specialist will provide administrative and receptionist support for the Columbus Metropolitan Housing Authority’s (CMHA) Housing Choice Voucher (HCV) program office.
The candidate will use CGI’s propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks.
This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers.
New team members receive in-depth training to prepare them for their role.
Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills.
Your future duties and responsibilities.
Responsibilities will include maintaining a high quality of customer service with internal members and external clients.
Other duties maybe assigned.
• Provide administrative support for members located in the Columbus, Ohio office.
• Monitor, record, and disseminate mail and email correspondence for the team members, as needed.
• Call Center Duties- answering inbound questions and concerns.
• Assist with mass mailings and phone calls.
• Identify and escalate unresolved inquiries to management.
• Respond to program tickets in response to program concerns.
• Collect, scan and upload required paperwork from households.
• Ensure case files are complete and accurate and sign off on appropriate documents.
• Enter client data into CGI and CMHA’s system of record.
• Assemble family briefing packets.
• Respond to applicants or other interested parties regarding program information, waiting list information, and other similar inquiries.
• Help applicants and tenants fill out various forms relating to HCVP and other services.
• Provide program information and resources to clients.
• Schedule and organize client appointments.
• Ability to handle office equipment in a fast-paced environment using scanners, copiers and fax machines.
• Maintain positive relations with owners, applicants, participants and their representatives, and stakeholders.
• May be assigned to other projects as needed.
Required qualifications to be successful in this role.
• Must work in our CGI office Mondays - Fridays, 8am to 5pm.
• Associate Degree • Preferred Minimum of 1 year of relevant experience administrative support experience.
• Ability to perform and handle math computations.
• Demonstrated strong organizational and time management skills.
• Proficiency with Microsoft Office, particularly Excel and Word.
• Strong written and verbal communication skills.
• Desire to work in a team environment.
• Proven ability to accurately and timely complete tasks within the established timelines and quality standards.
• Strong customer service skills.
• Ability to multi-task, be self-motivated and proactive.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
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is $.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.
CGI’s benefits include.
• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid maternity and parental leave • Learning opportunities and tuition assistance • Member assistance and wellness programs #CGIFederalJob ##LI-KR1 Skills.
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Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
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., please email the CGI U.
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All CGI offers of employment in the U.
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are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.