BUSINESS ANALYST CUSTOMER CARE INTERACTION MANAGEMENT

Descripción del puesto.
Be a part of a revolutionary change At PMI, we've chosen to do something incredible.
With huge change, comes huge opportunity.
So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.
The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.
It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.
Here, you can make a difference.
You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty.
And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.
You'll develop your skills; collaborating across functions, markets and regions.
If you want to play a part in driving one of the biggest societal changes of our time, there's no better place! For our team in Albarraque - Rio de Muoro (Portugal) we are therefore looking for a Business Analyst for the product "Interaction Management Automation" (IM Automation) The overall purpose of this position will be to define the requirements for the IM Automation product.
Ensure the most optimal consumer experience, feeding the product quality with the non-solicited data from consumers about the performance of our product.
You will.
* Define requirements the way that it enables the Product Vision for the IM Automation Product for the horizon of 5 -7 years.
Ensure requirements are aligned with the vision of the other Products in the Product Group Care * Actively contribute to the creation of the roadmap for the IM Automation Product.
Ensure the design of the product enables Constant monitoring of the financial efficiency of the Product.
* Engage with the main stakeholders on the regular basis - Product Care, Consumer Experience, Product Quality, Business Intelligence in order to ensure the requirements encapsulate the strategy enablers.
Actively contribute the strategy, exploiting the opportunities enabled by the emerging technologies.
* Maintain the quality of Product Documentation.
Ensure the core customers can adopt product in self-service mode relying only on documentation provided * Influence the Product's backlog management.
Ensure the backlog prioritization respects the Business Analysis constraints.
We're looking for someone with.
* Bachelor's degree or Master's preferably in engineering related field.
* Previous experience in the business analysis (BABoK) of the Mass Service Domain.
* Solid knowledge of AI Engines used in the Mass Services Domain (Generative AI, NLU sub-domain, etc.).
* Solid knowledge of business process modelling notation (BPMN).
* Experience in using Atlassian tools.
* Fluent English, good sense of humor.
Past experience in coding is an advantage What we offer.
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress.
Join PMI and you too can.
* Seize the freedom to define your future and ours.
We'll empower you to take risks, experiment and explore.
* Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
* Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
PMI is an Equal Opportunity Employer