APPLICATION SUPPORT
Descrição da oferta de emprego
In , Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries.
Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia.
Also in , we were certified as a Great Place to Work©.
In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.
Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description Main Responsibilities.
Support the business in their IT needs and understand the business workflows and scenarios; Maintaining a proper coverage in their designated shift; Voluntarily picking up work and tasks as received over email, tickets or in person; Provide business, team members and other project/task partnering teams updates on the issue/task/project; Documenting and training other team members; Shadow other team members and seek to learn to improve day to day coverage of the platforms; Sharing knowledge within the team as well documenting the issues/incidents for better follow up; Improving day-to-day tasks by writing scripts and automate tasks that are procedure oriented; Contribute towards better post-release checkouts; Understand the underlying issue and the associated patch fix/release and identify systemic issue; Qualifications Technical skills.
Basic knowledge and capabilities in scripting languages, network, Windows and Linux environments; Oracle WebLogic knowledge is a plus; Business knowledge.
Candidate should be looking to build upon a solid knowledge base in Investment Banking and trade workflow from creation to accounting; ITIL understanding is also a plus; Oracle SQL knowledge is mandatory.
Language skills.
Fluency in English Soft skills.
Good relational qualities; Good communication; Accuracy, reactivity & proactivity, autonomy and curiosity; Interest in learning the Business; Team spirit; Client focus.
I'm interested I'm interested Privacy Policy
Detalhes da oferta
- Alter Solutions
- 02/05/2024
- 31/07/2024
Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
What matters are your language skills and willingness to learn new things!what you will be doing:supporting arabic speaking users by multiple communication channels (phone or email)provide support to small and medium-sized businesses (smbs) both in arabic and english;provide pre and post-sales support......
As a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests... no previous experience is neededworking schedule time frames: full time 40h/weekwork location: lisbon......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
We are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training by certified instructors! if you are proficient in german and your english level......
We are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training by certified instructors! if you are proficient in dutch and your english level......
We are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training by certified instructors! if you are proficient in turskish and your english......
We are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training by certified instructors! if you are proficient in hebrew and your english level......
