APOIO AO CLIENTE EM ALEMÃO
Descrição da oferta de emprego
What you will be doing:
Processing enquiries from new and existing customers (small and medium-sized businesses) by phone, email and live chat;
Outbound callbacks by phone and proactive contacting of all customers who have previously contacted Facebook customer service via other channels (chat or email) - no sales.
Supporting customers after they have independently purchased services on Facebook, as well as on Instagram and WhatsApp;
Handling payment and billing issues (billing issues);
Independently and proactively finding solutions, with the help of the constantly available knowledge base;
Requirements:
Fluency in German (must be C1)
Communicative level of English language (B2)
Ability to communicate clearly and effectively
What we offer:
Working hours: Full time contract (40h per week = 5 working days; 8h a day)
Monday to Sunday - Rotating Shifts
Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
Private health insurance after contract signature (additionally to the standard insurance).
Salary: 1398 gross month + 100 performance bonus
Detalhes da oferta
- Em todo Portugal
- Indeterminado - Indeterminado
- Efetivo, tempo inteiro
- 1000€ - 1500€
- 09/06/2023
- 08/06/2024
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